• Listen to your messages.
• Change your greeting, password, and other options.
• Record messages to send to other PhoneMail extensions.
• *Note: If not already programmed, you can program the Message Waiting button to dial your Direct Access Number automatically for you.  To do this, dial # # 30 followed by 4-7880 and hang up.

Station Forward Access Number - Use this number to:

• Forward your calls to another extension or to PhoneMail 4-7881.  (For detailed forwarding information see "Forwarding Your Calls To PhoneMail").

Guest Access Number - Use 4-7881 to:

• Leave a message directly in someone's PhoneMail box.  (Useful if the line is busy or if you don't want to speak with someone personally.)
• Transfer a call directly to someone's PhoneMail box.

Creating and Changing Passwords
To create or change a password you will need to know the current password attached to your extension.  If you don't know what it is, send you request to Tony Pallone, Building Services via email at apallo@law.columbia.edu.  The password on your extension will revert back to the default password of 111 usually by the following business day.  With the default password you will be able to get into PhoneMail and create a password of your own choosing.  To create or change a password:

1. Dial your Direct Access Number 4-7880.  PhoneMail will ask you to push the pound sign (#) if you are at your own RolmPhone, or to enter your extension if you are at another RolmPhone.
2. Dial the current or default password (111) and press #.  You are now in what PhoneMail calls "home state."

 Follow these PhoneMail prompts to create your own password:

• Press 9 for Mailbox Options.
• Press 3 to change your password.
• Dial your new password.
• Press # to verify your new password.

*Please note: It is extremely important to create your own unique password to insure the security of your PhoneMail messages and to protect yourself against possible PhoneMail abuse.

Creating a Personal Greeting              
It is recommended that you create a personal, informative greeting to answer your calls when you are away from your desk.  If you do not create a greeting, the PhoneMail system greeting will answer you calls and announce your extension.
                      
If you have basic PhoneMail service, you have only one greeting.  If you have extended service, you have three greetings:

• An internal greeting for on-campus calls.
• An external greeting for off-campus calls.
• An alternate greeting (used for temporary situations such as vacations).  You can record an alternate greeting and, when you return, reinstate your regular, stored greeting(s).

To change you personal greeting(s):

• Dial your Direct Access Code 4-7880 and password to get into the PhoneMail system.
• Press 8 for Answering Options.
• Press 1 to change personal greetings.  Follow the PhoneMail prompts to record your greeting.  Be sure to press * # to let the system know you are finished recording.

Forwarding Your Calls to PhoneMail
You may choose to have all your calls go directly to your PhoneMail box.  This is helpful when you do not wish to be disturbed by calls or if you leave your office for a period of time (vacation, etc.).  Your callers are forwarded immediately to your mailbox without having to wait for the four rings it normally takes for the PhoneMail system to forward the call.  To forward your calls:

• Get dial tone and press FORWD button (or # 9).
• Dial 4-7880 (Direct Access #).              
• Hang up.

The light on your primary extension will flicker, indicating that your calls are now being forwarded directly to your PhoneMail box.  No calls will ring at your extension.  To cancel forwarding:

• Get dial tone and press FORWD button (or ## 9).
• Hang up.

The flickering light by your primary extension will disappear.  You will now get calls at your extension.

Transferring Calls to PhoneMail
You may be requested to transfer calls directly to a PhoneMail box.  Your callers are forwarded immediately to a mailbox without having to wait for the four rings it normally takes for the PhoneMail System to forward the call.  To transfer a caller to a person's PhoneMail:

• Press TRANSFER or XFER.
• Dial 6-2469.
• Dial the other extension and then press #.  PhoneMail will confirm the extension.
• Press # and Release the call…Hang up.

Abbreviated Prompts 
As you come become more familiar with PhoneMail, consider using abbreviated prompts.  They are much shorter than standard prompts and can save you time.  To change the level of prompts you receive, just follow these simple steps.  (You can switch prompt levels back and forth at any time.)

• Dial your PhoneMail access number and press 9 for mailbox options.
• Press 2 for prompt level.  The system will tell you whether you are receiving regular prompts or abbreviated prompts.
• Press 1 for standard prompts, 2 for abbreviated prompts.

Phone Moves, Additions, Changes, Repairs
To move a phone to another location, to order additional phones, or to make any other changes to your phone service, please send your request to Tony Pallone, Building Services via email at apallo@law.columbia.edu.  For repair service or any problem with telephone service, call extension 4-0000.
 
Getting Help With The RolmPhone System
There are three basic ways to get assistance:

• Call the Helpdesk at extension 4-0000.
• Call the RolmPhone Tutorialine at extension 7-5982.
• Take a class.  Classes are offered throughout the year.  Call extension 4-0000 for the current schedule.